Delete your PerliScan data
App: PerliScan (com.perlicom.perliscan)
There is no PerliScan account
PerliScan has no sign-in and no account, so there is no account to delete. Your scans are never uploaded to us: everything the app keeps is on your phone.
What is on your phone, and how to remove it
- Your scans and the PDF, JPEG, PNG or TIFF files you created in the app.
- Your settings, including your ad-consent choices, and the optional feature-use counts if you switched them on (they are never sent to us).
To delete all of it, either uninstall PerliScan, or open Android Settings > Apps > PerliScan > Storage > Clear storage. Files you shared or exported to other apps or folders are outside PerliScan and are not removed; delete them where you saved them.
What we or Google may hold
- If you bought PerliScan Pro: Google Play gives us a limited order record. We have to keep it for as long as Irish tax law requires (currently six years), so it cannot be deleted on request before then.
- Advertising: Google AdMob collects device identifiers to show and measure ads, under Google's own policies. We do not hold that data. To remove it, reset or delete your advertising ID in Android Settings (on most phones: Settings > Security & privacy > Privacy > Ads, or Settings > Google > Ads). You can change your ad-consent choices in the app under Settings > Privacy.
- Update checks and support e-mails: our server logs are rotated after a short period, and support e-mails are deleted once your request has been dealt with.
Asking us to delete something by e-mail
If you want us to delete anything we hold about you, e-mail support@perlicom.com with the subject "Delete my data" and say which app it is about. To protect you from someone else asking in your name:
- Please write from the e-mail address the request concerns (for example, the address on your Google Play order).
- Before we delete anything, we send a confirmation message to that address. Nothing is deleted until you reply to confirm it.
- We refuse requests that come from a different address or on someone else's behalf, or we ask for proof that the sender is entitled to make them.
Deletion is done by a person, not automatically. We reply within one month, and usually much sooner.
Questions
Perlicom Systems Limited (company number 546999, Ireland)
E-mail: support@perlicom.com